Last updated: [DATE]
PitaHime is a digital subscription service. This policy explains when refunds are available. Payments are processed by Paddle.com as Merchant of Record; refunds are issued through Paddle to the original payment method.
You can cancel your subscription at any time from your account settings or by emailing support@pitahime.com. Cancellation stops future renewals immediately; you keep full access until the end of the paid billing period. We do not provide pro-rated refunds for unused time after cancellation.
| Situation | Policy |
|---|---|
| First-time subscription, within 14 days of purchase | Full refund, no questions asked |
| Renewal charge, reported within 7 days, with no substantive use since the charge | Full refund |
| Service unavailable for 72+ consecutive hours | Pro-rated refund for the affected period, or credit at your choice |
| Used content / substantial usage beyond the windows above | Case-by-case at our discretion |
Email support@pitahime.com with your account email and order/invoice reference (found in your Paddle receipt). We respond within 2 business days. Approved refunds are processed by Paddle within 5-10 business days depending on your bank.
Refunds may be declined where we detect abuse of the refund policy (e.g., repeated purchase-refund cycles), or where required to comply with law.
Nothing in this policy limits any non-waivable statutory rights you may have under the consumer protection laws of your country of residence (including EU/UK 14-day withdrawal rights for digital services, where applicable).
[LEGAL_ENTITY] — support@pitahime.com